Driver-initiated software update causes NIO electric car to shut down in central Beijing

Driver-initiated software update causes NIO electric car to shut down in central Beijing


A NIO electric car was left stranded in central Beijing after a driver triggered an over-the-air software update.

NIO is a Chinese electric firm that competes instantly in opposition to Tesla. They made headlines in 2016 with the EP9, an electric supercar with over 1,300hp.

The driver, who was testing the car, and a NIO consultant triggered an over-the-air software update because the car was passing by way of Beijing’s tremendous busy Chang’an Avenue.

This induced the car to shut itself down because it ready to update its software. The driver and the NIO consultant was caught in the car for over an hour because the car up to date itself. Worse of all, through the course of, even the home windows couldn’t be wound down.

The avenue passes by way of Tiananmen Square, the Great Hall of the People, the headquarters of the People’s Bank of China, and extra. So it goes with out saying then that the incident induced a large visitors jam.

NIO has since apologized for the incident and mentioned that it will likely be trying to “optimize” the affirmation course of for over-the-air software updates.

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However, additionally they clarified that earlier than such updates are triggered, customers are explicitly informed and warned that they want to park their vehicles and that the car could be disabled through the upgrading course of.

In an e mail to The Verge, NIO mentioned:

Before customers begin to improve the software, they obtain a transparent discover explaining that customers want to park their vehicles through the upgrading and the car’s related functionalities might be shut down. The improve takes a number of steps, together with getting into the password and affirmation. The consumer tried to interact the improve whereas she was caught in a visitors jam.

A transparent case of consumer error? I feel so. You will not update your cellphone if you’re the midst of a name, so why would you update your car if you find yourself in visitors?

Still, it is good to see that NIO are trying into it to stop comparable incidents from occurring in the longer term since some folks merely cannot be bothered to learn directions.

Source: SCMP, The Verge


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